For all products except earrings and works of art / limited editions: We want you to be completely happy with any product purchased through us. You can return any unused product to us within 28 days of receiving it, and a refund or replacement will be issued to you within 28 days of receipt of the returned product. If you are not happy with your purchase, if it is defective, gets damaged in transit, or if it becomes faulty, please email us at email@example.com and we shall provide you with details on how to return it.
If you order a product as a consumer and cancel your contract with us within seven working days beginning on the day after you receive the product, the cost of sending the product to you, but not your costs in returning it, will be refunded. If you return a product because it is defective, damaged in transit, incorrectly supplied or develops a fault, both the cost of sending the product to you and your costs in returning it will be refunded. In all other cases, you will need to cover the cost of returning the item. We strongly recommend you obtain proof of postage. We cannot accept responsibility for products lost in the post or damaged on their return journey. This does not affect your statutory rights.
For hygiene reasons, earrings for pierced ears cannot be returned unless they are defective or faulty.
For works of art / limited editions:You may cancel your contract with us at any time up to the end of fourteen days after the date of delivery provided you notify us or have returned the products to us within that time. Notification should be emailed through to firstname.lastname@example.org. Except in cases of faulty, damaged or wrongly supplied products you shall be responsible for the cost of returning products for refund or exchange. Where an item is being returned because it is faulty, damaged or has been incorrectly supplied then we will refund the cost of item, the original shipping cost for the item and the cost of the return postage (proof of cost is required).The products should be returned to the address shown below in the existing packaging in an unused and otherwise re-saleable condition. You must take reasonable care to ensure the products are not damaged whilst in your possession or in transit from you. We very strongly advise that you use a registered postal service. We will not accept responsibility for editions that are not delivered back to us or are damaged in transit to us. returns to: Abbeville Art, The Gallery, 42 Abbeville Road, SW49NG
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